PURCHASE PROCEDURE.

The procedure for purchasing products through the Website is as follows:

1. Start the process by clicking on the "Buy" button that appears next to each product.
2. Select the product units that you wish to purchase. In the cart itself, the User must click on "Shipping information" to enter their shipping address for the correct reception of their order. Next, click on the "place order" button.
3. In the event that a discount coupon or gift is available, the User must include it in the shopping cart in the link in the space provided for the introduction of the coupon ("I have a discount coupon"). In the event that the coupon is not introduced in said space and the order is produced without discount, the User may not claim after the order confirmation of the application of said discount.
4. In the "your order" section, the User can view the name of the courier company that will deliver their order, the estimated delivery time and the cost of this service, which will be added to the total cost of the order. Press "continue".
5. Select any of the following available forms of payment: Payment by credit / debit card VISA, MASTERCARD OR BANK TRANSFER.
6. Finally, press the "Pay" button. The User will receive confirmation of the acceptance of his order by means of a message on the screen and by email in the account he has previously provided.

PRICES AND PAYMENT METHODS

All prices published on the Website, unless otherwise indicated, include the corresponding VAT. The User must pay for their purchases through VISA, MASTERCARD or BANK TRANSFER.

To proceed with the payment by bank transfer, the User must make a transfer with the details that will appear in the order confirmation email.

It will indicate the account number to which you must make the transfer, the amount and the reference you must attach to expedite the process of final acceptance of your order. The order will be processed once received the full amount of the same and the term of delivery days communicated to the client will begin to count from the reception in account of the full amount. The order made by bank transfer is valid for 48 hours. Any payment made after that period may be subject to changes in product availability or prices.

MMC reserves the right to request a copy by fax or email of the card used in the purchase and identity document (ID, passport, ...) of the User to confirm the accuracy of the information provided.

DELIVERY OF ORDERS, CANCELLATIONS AND RETURNS:

The products purchased by the User will be sent through the courier service selected by the customer at the time of making the purchase online. When placing the order, both the name of the courier company and the expenses associated with each order will appear when the purchase is made. For this purpose, it will be necessary to communicate the user's sending data to the MMC partner company that provides the product of the order for the correct delivery. The transfer, communication and use of these data will be solely to process the shipment of the purchase made on the Website.

The costs for an incorrect introduction of shipping data in the order by the User will be borne by the User. The delivery of the orders will be made in the delivery address freely designated by the User in the purchase form. MMC assumes no responsibility when the delivery of the product is not made as a result of inaccuracy or falseness of the data provided by the user for this purpose, as well as in the event that the delivery can’t be made for reasons beyond the company of shipments assigned for this purpose, as is the absence of the recipient. The order will be delivered within 24 to 72 hours (for domestic orders) from the date of order confirmation and, in the case of international orders, delivery will always be made before thirty (30) calendar days from of the date of order confirmation, seeking delivery in the shortest possible time depending on the destination of the shipment.

The orders can be canceled without any cost until the moment when the shipment becomes effective. If we receive notice of cancellation once the package is already sent it will be considered a return. Returns can be made up to 10 days after receiving the product. The shipping costs arising from the return are borne by the customer. The amount of the product will be returned in full, provided that the product has been previously returned and received in perfect condition, in the atelier Passeig del taulat. 258. 1st. 08019. Barcelona Spain.

Are excluded from this case those returns that are derived from an error of MMC or a defect in the product. In this case, MMC undertakes to exchange the defective product for an equal product provided that it is available. It will also take care of the return and shipping costs. In the event that the change can’t be made, the amount will be refunded. To make a return effective contact us at the email hola@momuandco.com. For changes in size or color, the customer must request the return of the item (which must be returned to the supplier in perfect condition) and make a new purchase at hola@momuandco.com the deadline for any change is 1 month from the email of Shipping confirmation.

COMMUNICATIONS.

When a user makes a purchase through the Website www.momuandco.com he will be informed with a contact email (and additionally telephone) of the partner company providing the product and responsible for the supply and shipment of the product.

RETURN POLICY

Can I return my MoMu&Co purchase?

Of course. The only thing you need is to verify that it is in perfect condition, with its corresponding label and its original packaging.

What is the deadline to make a change or return?

From the date you have received your MoMu&Co purchase, you have 10 days to make your return. In that case, your MoMu&Co purchase must have been received in the indicated conditions and address.  

How should I return?

The return will do only two steps: Send an email to hola@momuandco.com indicating the following:

Subject: Return and order number (appears on your proof of purchase).

Email text: Your full name, phone number, order number and product description: model, size, color, etc.

Send your return to the address indicated, including a copy of your return email within the package. You can do it by mail or with any other courier company. Remember that we do not take charge of the cost of this shipment.  

How will I receive my refund?

Once we receive your return in the indicated conditions and address, we will pay you the amount of your purchase, without including the shipping costs; by refund to the credit or debit card with which you initially made your purchase.  

When will I receive my refund?

Once we receive your return in the indicated conditions and address, you will receive the amount of your purchase without including shipping cost, using the same form of payment used in your purchase in an estimated time of 10-14 days, depending on your bank.

For any other question, do not hesitate to contact us: hola@momuandco.com